Complaints and returns
RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
WITHDRAWAL FROM THE PURCHASE CONTRACT
The Buyer acknowledges that according to the provisions of Section 1837 of the Civil Code of the Czech Republic, it is not possible to withdraw from, among other things, a purchase contract for the supply of goods that have been modified according to the Buyer’s wishes or for the Buyer’s person, from a purchase contract for the supply of perishable goods, as well as goods, from a contract for the supply of goods which have been irretrievably mixed with other goods after delivery, from a contract for the supply of goods in sealed packaging which the consumer has removed from the packaging and which cannot be returned for hygienic reasons, and from a contract for the supply of an audio or visual recording or a computer program if the original packaging has been damaged.
Unless it is a case referred to in Article 5.1 of the Terms and Conditions or another case where the Purchase Contract cannot be withdrawn from, the Purchaser has the right to withdraw from the Purchase Contract within fourteen (14) days of receipt of the goods, in accordance with the provisions of Section 1829(1) of the Civil Code, where the subject of the Purchase Contract is several types of goods or the delivery of several parts, this period shall run from the date of receipt of the last delivery of goods. If the buyer does not take possession of the goods, there is no automatic withdrawal from the contract by the buyer, this constitutes a gross breach of the contract of sale, according to Section 2118(1) of Act No. 89/2012 Coll., and the 14-day period begins to run from the time of return of the shipment to the seller. If the buyer does not withdraw from the purchase contract within this period, the seller shall cancel the order without any compensation to the buyer. The cancellation of the purchase contract must be sent to the seller within the period specified in the previous sentence. The Buyer may send the withdrawal from the Purchase Contract, inter alia, to the Seller’s business address or to the Seller’s e-mail address info@autisil.cz.
In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions, the Purchase Contract shall be cancelled from the outset. The Goods must be returned by the Buyer to the Seller within fourteen (14) days from the delivery of the withdrawal from the Purchase Contract to the Seller. If the Buyer withdraws from the Purchase Contract, the Buyer shall bear the costs associated with the return of the goods to the Seller, even if the goods cannot be returned by normal postal means due to their nature.
In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer’s withdrawal from the Purchase Contract in the same manner as the Seller received them from the Buyer. If the Buyer withdraws from the Purchase Contract, the Seller shall not be obliged to return the funds received to the Buyer until the Buyer has returned the Goods to the Seller or provided proof that it has shipped the Goods to the Seller. In the event of withdrawal from the Purchase Contract pursuant to Article 5.2 of the Terms and Conditions in connection with an unclaimed shipment, the Seller shall be entitled to set off against the refund the costs incurred by the Buyer for freight, packing and related administration in connection with the processing of the cancellation of the order. The price of freight is charged according to the chosen transport by the buyer, packaging fee of 6EUR and administration of 20 EUR
The Seller is entitled to unilaterally set off the claim for payment for damage to the goods against the Buyer’s claim for reimbursement of the purchase price.
In cases where the Buyer has the right to withdraw from the Purchase Contract in accordance with the provisions of Section 1829 (1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Contract at any time until the Buyer takes delivery of the goods. In this case, the seller shall refund the purchase price to the buyer without undue delay, without any delay, by cash to the account designated by the buyer.
If a gift is given to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the condition that if the Buyer withdraws from the purchase contract, the gift contract regarding such gift shall cease to be effective and the Buyer shall be obliged to return the gift together with the goods to the Seller.

